한글목차

세계의 시민 서비스 AI 시장은 2024년에는 82억 5,000만 달러로 평가되었고, 2030년에는 658억 3,000만 달러에 이를 것으로 예상되고, 예측 기간 중 CAGR은 41.36%를 나타낼 것으로 전망됩니다.

이 시장에는 서비스 제공, 업무 효율성 및 시민 참여를 향상시키기 위한 공공기관의 인공지능 통합이 포함됩니다. 프로세스를 합리화하고, 인적 실수를 줄이고, 대응 시간을 단축함과 동시에, 보다 개인화된 데이터 주도형의 시민과의 대화를 가능하게 하고 있습니다.

시장 성장 촉진요인

정부 효율성과 비용 절감에 대한 수요 증가

주요 시장 과제

데이터 프라이버시 및 보안에 대한 우려

주요 시장 동향

시민 서비스 강화를 위한 사물 인터넷과 인공지능 통합

목차

제1장 솔루션 개요

• 시장 정의
• 시장 범위
  • 대상 시장
  • 조사 대상 연도
  • 주요 시장 세분화

제2장 조사 방법

제3장 주요 요약

제4장 고객의 목소리

제5장 세계의 시민 서비스 AI 시장 전망

• 시장 규모 및 예측
  • 금액별
• 시장 점유율 및 예측
  • 기술별(ML, NLP, 이미지 처리, 얼굴 인식)
  • 업계별(운송, 헬스케어, 정부 및 공공 부문, 에너지 및 유틸리티, 농업, 교육 및 연수)
  • 지역별(북미, 유럽, 남미, 중동 및 아프리카, 아시아태평양)
• 기업별(2024년)
• 시장 맵

제6장 북미의 시민 서비스 AI 시장 전망

• 시장 규모 및 예측
• 시장 점유율 및 예측
• 북미 : 국가별 분석
  • 미국
  • 캐나다
  • 멕시코

제7장 유럽의 시민 서비스 AI 시장 전망

• 시장 규모 및 예측
• 시장 점유율 및 예측
• 유럽 : 국가별 분석
  • 독일
  • 프랑스
  • 영국
  • 이탈리아
  • 스페인

제8장 아시아태평양의 시민 서비스 AI 시장 전망

• 시장 규모 및 예측
• 시장 점유율 및 예측
• 아시아태평양 : 국가별 분석
  • 중국
  • 인도
  • 일본
  • 한국
  • 호주

제9장 중동 및 아프리카의 시민 서비스 AI 시장 전망

• 시장 규모 및 예측
• 시장 점유율 및 예측
• 중동 및 아프리카 : 국가별 분석
  • 사우디아라비아
  • 아랍에미리트(UAE)
  • 남아프리카

제10장 남미의 시민 서비스 AI 시장 전망

• 시장 규모 및 예측
• 시장 점유율 및 예측
• 남미 : 국가별 분석
  • 브라질
  • 콜롬비아
  • 아르헨티나

제11장 시장 역학

• 성장 촉진요인
• 과제

제12장 시장 동향과 발전

• 합병과 인수
• 제품 출시
• 최근 동향

제13장 기업 프로파일

• IBM Corporation
• Microsoft Corporation
• Oracle Corporation
• Cisco Systems, Inc.
• SAP SE
• Wipro Limited
• NVIDIA Corporation
• Hewlett Packard Enterprise Company

제14장 전략적 제안

제15장 기업 소개와 면책사항

영문목차

The Global Citizen Services AI Market was valued at USD 8.25 billion in 2024 and is projected to reach USD 65.83 billion by 2030, growing at a CAGR of 41.36% during the forecast period. This market encompasses the integration of artificial intelligence by public sector entities to improve service delivery, operational efficiency, and citizen engagement. Governments are deploying AI for a variety of functions, including virtual assistance, predictive analytics, automated application handling, intelligent case management, and public safety monitoring. These solutions streamline processes, reduce human error, and accelerate response times, all while enabling more personalized and data-driven interactions with citizens. The global push for digital transformation is a key catalyst, as governments worldwide aim to deliver smarter, more efficient, and citizen-centric services.

Key Market Drivers

Increasing Demand for Enhanced Government Efficiency and Cost Reduction

Governments are increasingly turning to artificial intelligence to manage rising service demands while controlling operational expenses. Traditional manual processes are often inefficient and error-prone, leading to delays and dissatisfaction. AI solutions automate repetitive administrative tasks-such as scheduling, data entry, and request handling-enabling faster, more accurate, and cost-effective service delivery. These technologies also provide continuous support via virtual assistants, improving accessibility and reducing the need for physical offices and human intervention. Predictive analytics enhances planning and resource allocation, ensuring that services align with actual demand. Public agencies are seeing measurable benefits, with reported reductions in operational costs and improvements in citizen satisfaction, further accelerating the adoption of AI in public services.

Key Market Challenges

Data Privacy and Security Concerns

The widespread implementation of AI in citizen services involves managing large volumes of sensitive personal data, making data privacy and security a major concern. Any breach or misuse of this data can severely damage public trust and lead to legal and financial repercussions. Integrating AI into legacy systems may introduce additional vulnerabilities, increasing exposure to cyber threats. To address these risks, public sector organizations must invest in secure data infrastructures, establish strong governance frameworks, and maintain transparency in how AI systems function. Public skepticism regarding the use of personal data by government AI systems adds another layer of complexity, requiring careful balancing of innovation with ethical data handling practices.

Key Market Trends

Integration of Artificial Intelligence with Internet of Things for Enhanced Citizen Services

A prominent trend in the market is the fusion of AI and IoT technologies to create intelligent, responsive public service ecosystems. Governments are using data from connected infrastructure-such as traffic sensors, surveillance systems, and environmental monitors-to inform real-time decision-making. AI enhances this data with predictive analytics, enabling applications like traffic flow optimization, emergency response, and utility management. This synergy is central to smart city development, allowing public services to be more proactive and customized. The integration supports predictive maintenance, dynamic service delivery, and targeted citizen engagement, all contributing to improved urban resilience and public satisfaction. As a result, investment in AI-IoT infrastructure is gaining momentum across global government sectors.

Key Market Players

• IBM Corporation
• Microsoft Corporation
• Oracle Corporation
• Cisco Systems, Inc.
• SAP SE
• Wipro Limited
• NVIDIA Corporation
• Hewlett Packard Enterprise Company

Report Scope:

In this report, the Global Citizen Services AI Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

Citizen Services AI Market, By Technology:

• ML
• NLP
• Image Processing
• Face Recognition

Citizen Services AI Market, By Vertical:

• Transportation
• Healthcare
• Government & Public Sector
• Energy & Utilities
• Agriculture
• Education & Training

Citizen Services AI Market, By Region:

• North America
  • United States
  • Canada
  • Mexico
• Europe
  • Germany
  • France
  • United Kingdom
  • Italy
  • Spain
• Asia Pacific
  • China
  • India
  • Japan
  • South Korea
  • Australia
• Middle East & Africa
  • Saudi Arabia
  • UAE
  • South Africa
• South America
  • Brazil
  • Colombia
  • Argentina

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in the Global Citizen Services AI Market.

Available Customizations:

Global Citizen Services AI Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

• Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Solution Overview

• 1.1. Market Definition
• 1.2. Scope of the Market
  • 1.2.1. Markets Covered
  • 1.2.2. Years Considered for Study
  • 1.2.3. Key Market Segmentations

2. Research Methodology

• 2.1. Objective of the Study
• 2.2. Baseline Methodology
• 2.3. Key Industry Partners
• 2.4. Major Association and Secondary Sources
• 2.5. Forecasting Methodology
• 2.6. Data Triangulation & Validation
• 2.7. Assumptions and Limitations

3. Executive Summary

• 3.1. Overview of the Market
• 3.2. Overview of Key Market Segmentations
• 3.3. Overview of Key Market Players
• 3.4. Overview of Key Regions/Countries
• 3.5. Overview of Market Drivers, Challenges, and Trends

4. Voice of Customer

5. Global Citizen Services AI Market Outlook

• 5.1. Market Size & Forecast
  • 5.1.1. By Value
• 5.2. Market Share & Forecast
  • 5.2.1. By Technology (ML, NLP, Image Processing, Face Recognition)
  • 5.2.2. By Vertical (Transportation, Healthcare, Government & Public Sector, Energy & Utilities, Agriculture, Education & Training)
  • 5.2.3. By Region (North America, Europe, South America, Middle East & Africa, Asia Pacific)
• 5.3. By Company (2024)
• 5.4. Market Map

6. North America Citizen Services AI Market Outlook

• 6.1. Market Size & Forecast
  • 6.1.1. By Value
• 6.2. Market Share & Forecast
  • 6.2.1. By Technology
  • 6.2.2. By Vertical
  • 6.2.3. By Country
• 6.3. North America: Country Analysis
  • 6.3.1. United States Citizen Services AI Market Outlook
    • 6.3.1.1. Market Size & Forecast
      • 6.3.1.1.1. By Value
    • 6.3.1.2. Market Share & Forecast
      • 6.3.1.2.1. By Technology
      • 6.3.1.2.2. By Vertical
  • 6.3.2. Canada Citizen Services AI Market Outlook
    • 6.3.2.1. Market Size & Forecast
      • 6.3.2.1.1. By Value
    • 6.3.2.2. Market Share & Forecast
      • 6.3.2.2.1. By Technology
      • 6.3.2.2.2. By Vertical
  • 6.3.3. Mexico Citizen Services AI Market Outlook
    • 6.3.3.1. Market Size & Forecast
      • 6.3.3.1.1. By Value
    • 6.3.3.2. Market Share & Forecast
      • 6.3.3.2.1. By Technology
      • 6.3.3.2.2. By Vertical

7. Europe Citizen Services AI Market Outlook

• 7.1. Market Size & Forecast
  • 7.1.1. By Value
• 7.2. Market Share & Forecast
  • 7.2.1. By Technology
  • 7.2.2. By Vertical
  • 7.2.3. By Country
• 7.3. Europe: Country Analysis
  • 7.3.1. Germany Citizen Services AI Market Outlook
    • 7.3.1.1. Market Size & Forecast
      • 7.3.1.1.1. By Value
    • 7.3.1.2. Market Share & Forecast
      • 7.3.1.2.1. By Technology
      • 7.3.1.2.2. By Vertical
  • 7.3.2. France Citizen Services AI Market Outlook
    • 7.3.2.1. Market Size & Forecast
      • 7.3.2.1.1. By Value
    • 7.3.2.2. Market Share & Forecast
      • 7.3.2.2.1. By Technology
      • 7.3.2.2.2. By Vertical
  • 7.3.3. United Kingdom Citizen Services AI Market Outlook
    • 7.3.3.1. Market Size & Forecast
      • 7.3.3.1.1. By Value
    • 7.3.3.2. Market Share & Forecast
      • 7.3.3.2.1. By Technology
      • 7.3.3.2.2. By Vertical
  • 7.3.4. Italy Citizen Services AI Market Outlook
    • 7.3.4.1. Market Size & Forecast
      • 7.3.4.1.1. By Value
    • 7.3.4.2. Market Share & Forecast
      • 7.3.4.2.1. By Technology
      • 7.3.4.2.2. By Vertical
  • 7.3.5. Spain Citizen Services AI Market Outlook
    • 7.3.5.1. Market Size & Forecast
      • 7.3.5.1.1. By Value
    • 7.3.5.2. Market Share & Forecast
      • 7.3.5.2.1. By Technology
      • 7.3.5.2.2. By Vertical

8. Asia Pacific Citizen Services AI Market Outlook

• 8.1. Market Size & Forecast
  • 8.1.1. By Value
• 8.2. Market Share & Forecast
  • 8.2.1. By Technology
  • 8.2.2. By Vertical
  • 8.2.3. By Country
• 8.3. Asia Pacific: Country Analysis
  • 8.3.1. China Citizen Services AI Market Outlook
    • 8.3.1.1. Market Size & Forecast
      • 8.3.1.1.1. By Value
    • 8.3.1.2. Market Share & Forecast
      • 8.3.1.2.1. By Technology
      • 8.3.1.2.2. By Vertical
  • 8.3.2. India Citizen Services AI Market Outlook
    • 8.3.2.1. Market Size & Forecast
      • 8.3.2.1.1. By Value
    • 8.3.2.2. Market Share & Forecast
      • 8.3.2.2.1. By Technology
      • 8.3.2.2.2. By Vertical
  • 8.3.3. Japan Citizen Services AI Market Outlook
    • 8.3.3.1. Market Size & Forecast
      • 8.3.3.1.1. By Value
    • 8.3.3.2. Market Share & Forecast
      • 8.3.3.2.1. By Technology
      • 8.3.3.2.2. By Vertical
  • 8.3.4. South Korea Citizen Services AI Market Outlook
    • 8.3.4.1. Market Size & Forecast
      • 8.3.4.1.1. By Value
    • 8.3.4.2. Market Share & Forecast
      • 8.3.4.2.1. By Technology
      • 8.3.4.2.2. By Vertical
  • 8.3.5. Australia Citizen Services AI Market Outlook
    • 8.3.5.1. Market Size & Forecast
      • 8.3.5.1.1. By Value
    • 8.3.5.2. Market Share & Forecast
      • 8.3.5.2.1. By Technology
      • 8.3.5.2.2. By Vertical

9. Middle East & Africa Citizen Services AI Market Outlook

• 9.1. Market Size & Forecast
  • 9.1.1. By Value
• 9.2. Market Share & Forecast
  • 9.2.1. By Technology
  • 9.2.2. By Vertical
  • 9.2.3. By Country
• 9.3. Middle East & Africa: Country Analysis
  • 9.3.1. Saudi Arabia Citizen Services AI Market Outlook
    • 9.3.1.1. Market Size & Forecast
      • 9.3.1.1.1. By Value
    • 9.3.1.2. Market Share & Forecast
      • 9.3.1.2.1. By Technology
      • 9.3.1.2.2. By Vertical
  • 9.3.2. UAE Citizen Services AI Market Outlook
    • 9.3.2.1. Market Size & Forecast
      • 9.3.2.1.1. By Value
    • 9.3.2.2. Market Share & Forecast
      • 9.3.2.2.1. By Technology
      • 9.3.2.2.2. By Vertical
  • 9.3.3. South Africa Citizen Services AI Market Outlook
    • 9.3.3.1. Market Size & Forecast
      • 9.3.3.1.1. By Value
    • 9.3.3.2. Market Share & Forecast
      • 9.3.3.2.1. By Technology
      • 9.3.3.2.2. By Vertical

10. South America Citizen Services AI Market Outlook

• 10.1. Market Size & Forecast
  • 10.1.1. By Value
• 10.2. Market Share & Forecast
  • 10.2.1. By Technology
  • 10.2.2. By Vertical
  • 10.2.3. By Country
• 10.3. South America: Country Analysis
  • 10.3.1. Brazil Citizen Services AI Market Outlook
    • 10.3.1.1. Market Size & Forecast
      • 10.3.1.1.1. By Value
    • 10.3.1.2. Market Share & Forecast
      • 10.3.1.2.1. By Technology
      • 10.3.1.2.2. By Vertical
  • 10.3.2. Colombia Citizen Services AI Market Outlook
    • 10.3.2.1. Market Size & Forecast
      • 10.3.2.1.1. By Value
    • 10.3.2.2. Market Share & Forecast
      • 10.3.2.2.1. By Technology
      • 10.3.2.2.2. By Vertical
  • 10.3.3. Argentina Citizen Services AI Market Outlook
    • 10.3.3.1. Market Size & Forecast
      • 10.3.3.1.1. By Value
    • 10.3.3.2. Market Share & Forecast
      • 10.3.3.2.1. By Technology
      • 10.3.3.2.2. By Vertical

11. Market Dynamics

• 11.1. Drivers
• 11.2. Challenges

12. Market Trends and Developments

• 12.1. Merger & Acquisition (If Any)
• 12.2. Product Launches (If Any)
• 12.3. Recent Developments

13. Company Profiles

• 13.1. IBM Corporation
  • 13.1.1. Business Overview
  • 13.1.2. Key Revenue and Financials
  • 13.1.3. Recent Developments
  • 13.1.4. Key Personnel
  • 13.1.5. Key Product/Services Offered
• 13.2. Microsoft Corporation
• 13.3. Oracle Corporation
• 13.4. Cisco Systems, Inc.
• 13.5. SAP SE
• 13.6. Wipro Limited
• 13.7. NVIDIA Corporation
• 13.8. Hewlett Packard Enterprise Company

14. Strategic Recommendations

15. About Us & Disclaimer